Shipping Policy

Last Updated: December 25, 2025

At Eclore, we carefully prepare and ship our chocolates to ensure they reach you fresh and in perfect condition. Please review our Shipping Policy before placing your order.

1. Order Processing

• Orders are processed after full payment confirmation.
• Standard orders are typically processed within 1–2 business days.
• Custom or bulk orders may require additional preparation time.

2. Shipping & Delivery Time

• Delivery times are estimates and may vary depending on location and courier service.
• Same-day or next-day delivery may be available in selected areas (subject to availability).
• Eclore is not responsible for delays caused by couriers, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.
• Any applicable delivery fees are non-refundable.

4. Handling of Chocolates

• Our chocolates are carefully packed to maintain quality during transit.
• Once the order is handed over to the courier, responsibility transfers to the customer upon delivery.
• We are not responsible for melting or damage caused by incorrect storage after delivery.

5. Incorrect Address

• Customers are responsible for providing accurate shipping details.
• Eclore is not liable for delays or losses due to incorrect or incomplete addresses provided by the customer.

6. Failed Deliveries

• If delivery fails due to customer unavailability or incorrect information, re-delivery charges may apply.
• Orders returned due to failed delivery are not eligible for refunds.

7. Contact Us

For shipping-related questions or concerns, please contact Eclore through our official communication channels.

✨ Eclore — From our kitchen to your doorstep, with care.