Terms of Service

Last Updated: December 25, 2025

Welcome to Eclore. By accessing, browsing, or purchasing from our website or social platforms, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. Acceptance of Terms

By using Eclore’s website, placing an order, or interacting with our services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree, please do not use our services.

2. Products & Descriptions

Eclore specializes in handcrafted chocolates and chocolate-based products.

• All product descriptions, images, and prices are provided as accurately as possible.
• Slight variations in appearance, color, or design may occur due to handmade production.
• Product availability is subject to change without notice.

3. Orders & Payments

• All orders are subject to acceptance and availability.
• Prices are listed in local currency and may change without prior notice.
• Full payment must be made before order processing.
• We reserve the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

• Delivery timelines are estimates and may vary due to external factors.
• Eclore is not responsible for delays caused by couriers, weather, or unforeseen circumstances.
• Risk of damage or loss passes to the customer upon delivery.

5. Returns & Refunds

Due to the perishable nature of chocolates:

• Returns or exchanges are not accepted once the product is delivered.
• Refunds will only be considered in cases of incorrect or damaged items reported within 24 hours of delivery with valid proof.

6. Allergies & Ingredients

• Our products may contain or come into contact with allergens such as nuts, dairy, soy, and gluten.
• Customers are responsible for reviewing ingredient information before purchase.
• Eclore is not liable for allergic reactions.

7. Intellectual Property

All content including logos, images, text, designs, and branding under Eclore is the intellectual property of Eclore.

• Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to:

• Use our services for unlawful purposes
• Attempt to harm, disrupt, or misuse our website
• Provide false or misleading information

9. Limitation of Liability

Eclore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, to the fullest extent permitted by law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and using it only for order fulfillment and service improvement.

11. Changes to Terms

Eclore reserves the right to update or modify these Terms of Service at any time. Continued use of our services after changes indicates acceptance of the revised terms.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us via our official Eclore communication channels.

✨ Eclore — Crafted with care, served with trust.